Introduction & Our Details:

Morris & Russell for data protection purposes are the ‘data controller’ of the personal data that you give us.

Our address is:

Sterling House, 17 Church Street, Ross-on-Wye, Herefordshire HR9 5HN

Our contact details are:

Tel: 01989 569377

Our Commitment to You

We are committed to protecting your privacy and to complying with the data protection laws in the UK. In consequence, we collect the minimum amount of information about you that is commensurate with providing you with a satisfactory service.

What is the purpose and legal basis for us to collect and process your personal data?

The main purpose is to identify our customers to enable us to deliver to you the services that you buy from us and to provide you with any follow-up that is required. We also have to retain records of all our transactions for tax and accounting reasons.

In addition, so long as you freely give us your consent, we will send you by post/email newsletters and information concerning our products and activities including special offers and details of new products.

What personal data will be collected and processed?

This may include your name, address, telephone number and email address, together with data about your use of the website. This will be retained and used (processed) for the purposes referred to above.

When you visit our site we automatically collect certain information about your device, including information about your web browser, IP address, time zone. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to our site and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

– Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit

Who will receive your personal data?

We will note your personal data on our website which is kept on a secure server in the UK where all personal data is encrypted.

As Managing Agents on rental properties, we use PayProp which is an automated payment and reconciliation platform specific to the letting industry for processing the rental payments. Your personal data is given to them and they process, on a secure website linked to ours, the rents collected. They have their own privacy policy.

We do not give anyone else access to personal data unless we are required to by law or the access is for our own team performing their services for our website, all of whom are subject to confidentiality obligations. If we wish to process your personal data for purposes other than those specified in this notice, we will notify you with relevant information and, if necessary, seek your consent.

How long will we keep your personal data?

We need to keep customer details for at least 6 full tax years under the UK tax laws. After that, until you ask us in writing to delete your personal data, we will keep it to enable us to contact you as mentioned earlier in this notice.

What are your rights?

You have the right to:
• ask us in writing for details of the personal data that we hold on you
• require us to rectify any errors
• have your personal data deleted if there is no reason for its continued storage and processing
• lodge a complaint with the ICO (Information Commissioner’s Office)

Further details about your rights under data protection legislation can be found on the ICO’s website at

Changes to this Privacy Notice

3Any changes to this Notice will be placed here and will supersede this version. We will take reasonable steps to draw your attention to any changes in our policy. However, to be on the safe side, we suggest that you read this document each time you use the website to ensure that it still meets your approval.

How to Contact Us

If you have any questions about our Privacy Policy, or if you want to know what information we have collected about you, please email us at

Our Details

Morris & Russell
The Estate Office
Primrose Cottage

Get in touch

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